When do I need an internet connection?

An internet connection is required in order to purchase your mobile ticket or pass. An internet connection is also required to use your mobile ticket or pass for the first time, and to refresh once each day if your mobile ticket or pass is active for multiple days (e.g. 31 day pass). 

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1. What if my battery dies while my pass is active?
2. When do I need an internet connection?
3. What happens if I lose my phone?
4. I need help with the app; who can help me?
5. How do I know if my mobile ticket or pass is active?
6. Is there a record of expired mobile tickets or passes?
7. Can I have a receipt for my mobile ticket or pass purchase?
8. Is my credit card information secure?
9. I don’t have a credit or debit card; can I go to MAX customer service and pay with cash or check to pay for and load passes onto the app?
10. Can I request a refund?
11. Can I purchase and send a mobile ticket or pass to someone else in the Token Transit mobile app?