I need help with the app; who can help me?

Should you experience any technical issues with the app, please contact Token Transit by email, calling 415-91-TOKEN (86536) or by using the “contact us” section of the app, under account settings which will have Token Transit email and phone number.

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1. What if my battery dies while my pass is active?
2. When do I need an internet connection?
3. What happens if I lose my phone?
4. I need help with the app; who can help me?
5. How do I know if my mobile ticket or pass is active?
6. Is there a record of expired mobile tickets or passes?
7. Can I have a receipt for my mobile ticket or pass purchase?
8. Is my credit card information secure?
9. I don’t have a credit or debit card; can I go to MAX customer service and pay with cash or check to pay for and load passes onto the app?
10. Can I request a refund?
11. Can I purchase and send a mobile ticket or pass to someone else in the Token Transit mobile app?